Support Technician

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Date: 7 Aug 2026

Location: Pretoria, GP, ZA, Pretoria

Company: Council for Geoscience

Job Title  :  Support Technician
Position Status  :  Permanent 
Peromnes Grade       :  P9 (R 747 384.02 CTC Per Annum)
Location    :  Pretoria, Head Office
Reporting Line     :  Manager: Information, Communication and Technology
Overall Job Purpose  :  The primary purpose of the position is to provide End user-support and IMAC (Installations, moves, additions and changes).

 

 

 

KEY RESPONSIBILITIES

 

 

  • Provide Level 1–2 technical support for hardware, software, and network-related issues.
  • Use ManageEngine ServiceDesk Plus to log, track, prioritize, and resolve and closing incidents and service requests.
  • Monitor system health and performance using ManageEngine monitoring tools.
  • Manage user accounts, permissions, and policies (Active Directory / Microsoft 365).
  • Perform IT asset management, inventory tracking, and lifecycle management.
  • Escalate complex issues and collaborate with other technicians and/or external vendors.
  • Ensure compliance with IT policies, security standards, and SLA requirements.
  • Deliver clear technical guidance and excellent end-user customer support.
  • General Hardware including the installation, upgrading and maintenance of personal computers, notebooks and printers (i.e. motherboards, processors, memory chips, sims, dims, etc.).
  • Installation, upgrading and maintenance of software such OS, Office, etc.

   

 

KEY PERSONAL ATTRIBUTES

 

 

  • ManageEngine ServiceDesk Plus.
  • Endpoint and asset management.
  • Incident, problem, and change management (ITIL-aligned).
  • Windows OS / basic networking.
  • User support & troubleshooting.
  • Remote support tools.
  • Strong communication and customer service.
  • Problem-solving and analytical thinking.
  • Time management and task prioritization.
  • Documentation and reporting.

 

 

EDUCATIONAL QUALIFICATIONS

 

 

  • Grade 12; and
  • National Diploma Information Technology/Computer Science or relevant qualification.
  • A+ and N+ certification.
  • Manage Engine Certification (ServiceDesk Plus / Endpoint Central / related module).

 

 

KNOWLEDGE AND EXPERIENCE

 

 

  • Minimum of three (3) years’ relevant working experience.

 

 

The Council for Geoscience is committed to Employment Equity and diversity. In accordance with the Employment Equity prescripts, preference will be given but not limited to candidates from under-represented designated groups. Females and people from previously disadvantaged groups and sectors are encouraged to apply.

 

Correspondence will be limited to shortlisted candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please consider your application unsuccessful.

 

All appointments are subject to positive vetting results.

 

The processing of your personal information by the Council for Geoscience will be done in accordance with the POPI Act 4 of 2013.

 

For enquiries, please contact us at recruitment@geoscience.org.za. Please note: Applications submitted to this email address and CGS social media platforms will not be considered.

 

Closing Date: 21 August 2026