Communications Officer

KEY RESPONSIBILITIES

Communication strategy & operation

• Contribute to the development and implementation of a comprehensive communication strategy to support organisational goals.
• Develop the operational plan and calendar with defined interventions, activities, and campaigns for external and internal communication, and manage implementation including coordination with cross-functional teams

Content development & publication management

• Create engaging content for various communication platforms, including social media, newsletters, intranet, websites, media, App etc.
• Develop and implement a content plan for various platforms i.e. digital, print,
• Write, edit, and proofread communication materials such as publications, booklets, brochures, staff communiqués and maintain consistency, accuracy, and brand voice
• Source material for newsletter, pictorials, layout design and working with the publishers to produce copy for sign-off

Internal communication

• Coordinate all internal communication and employee engagement programmes and campaigns for head office and regional offices
• Managing the use of internal communication channels and leading all facets of internal communication
• Proactively engage other business units to identify primary communications needs

Public relations & media liaison

• Coordinate relationships with media outlets, journalists, and influencers to ensure positive coverage of the organisation.
• Plan and coordinate thought leadership, speaking & profiling opportunities for organizational representatives in the media, conferences, webinars etc. and provide speaking notes and briefs.
• Coordinate & disseminate media releases, statements, alerts, advertorials and facilitate media responses within the agreed timeframes.
• Ensuring media planning, buying and placement of CGS content (digital and print).
• Monitor media coverage and public sentiment to identify emerging issues and opportunities.

Events management

• Champion & implement all employee focused/internal events, roadshows, staff meetings, awareness initiatives etc.
• Coordinate and manage corporate events and campaigns as well as ensure collaboration with other business units
• Coordinate internal events

Social media management

• Manage CGS's digital presence, including website content updates, social media platforms, App and online campaigns, ensuring timely and engaging communication.

Administrative and reporting functions

• Coordinate logistical and administrative arrangements for visits, delegations, and events.
• Ensure compliance with CGS governance, procurement, and financial procedures in managing international engagements.
• Contribute to quarterly and annual reports on communication, public relations and media activities.

KEY PERSONAL ATTRIBUTES

• Excellent verbal and written communication skills.
• Being receptive to problems and solution driven.
• Good planning and organizing skills.
• Conflict resolution skills.
• Strong planning and management skills.
• Confidential, assertive with tact and diplomacy.
• Understanding of the brand management process.
• A tenacious “can do” approach.

EDUCATIONAL QUALIFICATIONS

• Grade 12; and
• NQF level 7 Bachelor’s degree in Communication, Public Relations, Journalism or Media Studies.
• A Postgraduate qualification (NQF Level 8) will be advantageous.

KNOWLEDGE AND EXPERIENCE

• Minimum 4 years’ experience in the same or similar position.
• Proven track record in internal and external communication.
• Proven track record in content management (both traditional and digital).
• Proficiency in using communication tools and platforms, including social media management platforms and content management systems.
• Ability to work effectively in a fast-paced environment, manage multiple projects simultaneously, and meet deadlines.
• Ability to prioritize outputs according to position needs and work under pressure. 
• Ability to build rapport with potential and existing stakeholders and the ability to work both independently and as a team member. 
• Knowledge of protocol.
• Good computer literacy skills (in particular regarding MS Word, Excel, PowerPoint, internet and social media).
• A valid driver’s license will be an advantage.
• Willingness to travel from time to time and occasionally work long hours.